Coffee equipment shipping, delivery & installation
Understand dispatch, delivery and installation options from Equipment Store
Courier
Most grinders and barista tools are delivered by courier
We'll provide tracking information upon dispatch.
In stock products are dispatched as soon as practically possible after payment clearance.
Some items, such as espresso machines, need to be checked before dispatch, so dispatch is typically 1 – 3 working days following payment.
Both parcels and pallets typically take 1 – 2 working days to be delivered to mainland UK addresses.
Orders may be shipped with multiple deliveries.
We will provide dispatch confirmation for each shipment.
Occasionally we run low on parts or products. If we foresee a delay outside of the guidance, we’ll get in touch with a revised lead-time.
Installation
We'll contact you to arrange a suitable time and confirm your premises has appropriate electricity and water.
Installation informationFactory Orders
If you have selected configuration that are assembled in the factory, we’ll dispatch your items as soon as the product arrives into the UK warehouse.
Factory order lead-timesStoring Orders
It’s best to order well ahead to guarantee availability. We can hold items in the UK warehouse until you’re ready to receive them. Plus, we’ll start your finance package the day we dispatch your items.
The items will be much safer in the warehouse than being stored on a building site. And you benefit from knowing the items are available and ready to be dispatched.
If you want us to hold items, just request a date in the order notes. Otherwise, we will dispatch items as soon as practically possible.
Lorry
Bulky and heavy items, such as espresso machines, are delivered on a pallet by lorry
We will provide dispatch confirmation. Most haulage services will telephone ahead to confirm delivery.
Bulky and heavy items are delivered palletised with a kerbside delivery service. Make sure you have the ability to move bulky and heavy items from the lorry into your premises.
Installation
Getting you set up
Commercial espresso machines are connected to electricity, water and waste. Our installation service is able to connect and set up the machine but not able to perform the pre-requisite electrical and plumbing work.
The requirements vary by product and size, but are typically:
- a counter top hole 50 – 65 mm in diameter positioned appropriately underneath the position of espresso machine (some people opt for two holes: 1x for power, 1x for water & waste).
- an isolator switch or commando socket within 1 meter of the hole on a circuit with ample ampacity (single phase: 32A; three phase 16A).
- a ¾ male water inlet supply 2 – 4 bar pressure with stop valve.
- a washing-machine style 32 – 40mm open gravity drain with trap, plus to prevent blockages the waste should fall with an even, sufficiently step gradient to the sump or have a pump.
The isolator switch and stop value should be readily accessible so the machine can be turned off for cleaning and maintenance (in the back of an adjacent cupboard, for example). And it is prudent to have access to the drain for periodic cleaning.
Specific product installation requirements are available to download on the product’s page.
If you opt for installation, we will be in touch to arrange a pre-installation check. Assuming everything is ready, we will then be able to confirm an installation date. In many cases, the installer will bring the item with them to install.
Find your productNew
Factory order lead times
We endeavour to keep the most popular items in stock; some products, versions and options are available as factory orders.
The lead-time from order to dispatch depends on the production cycle, the availability of parts and the shipping frequency from the factory. Post-Brexit it is unviable to ship products individually, there are now typically weekly or fortnightly shipments from the factory and shipments take two – five working days.
Typical lead-times
We communicate factory order lead-time as averages by brand and product type.
Compak grinders & tampers
5 – 25 working days
Conti espresso machines
10 – 25 working days
Victoria Arduino espresso machines
10 – 25 working days
Victoria Arduino grinders
5 – 20 working days