Customer Service with Coffee Industry Experience

Espresso Parts LLC is a modest company with big ambitions, and we have quickly grown a worldwide presence within the specialty coffee trade. At Espresso Parts, we focus everything on the customer experience. We are a dynamic team with the sole purpose of providing the best customer service experience, period! We strive to learn as much as we can daily to bring our customers the newest innovations, the best equipment, tools and supplies available! We pride ourselves on being among the most innovative and creative companies in the specialty coffee trade!

Customer Service duties include but are not limited to the following:

● Attracts potential customers by answering product and service questions and suggesting information about other products and services.

● Opens and maintains customer accounts by recording account information.

● Resolves product or service problems by clarifying the customer’s situation, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

● Process returns and product warranties.

● Answer multi-line phone system, email, and live chat calls.

● Contributes to team effort by accomplishing related results as needed.

Ideal candidate will have the following Sales and Sales Support experience:

● At least 2 years of experience with commercial coffee sales and industry knowledge. (espresso machines, grinders, manual brewers, filtration systems, water towers, etc.)

● At least 1 year of owning a quota or managing a pipeline of business

● 2-5 years of account management experience within specialty coffee and proven ability to make presentations, increase annual revenue, and comfort with using a CRM to manage and track

● Communicate via phone, email, and live chat to guide customers through B2B sales, B2C sales.

● Communicate with customers and equipment vendors about maintenance, repairs, spare parts and be aware of new technology. We work with a vast number of vendors including, La Marzocco, Nuova Simonelli, Astoria, Rancilio, Baratza, Synesso, Mazzer, Mahlkonig, Ditting, Bunn, Fetco, etc.

● Good understanding of espresso and coffee extraction and knowledge of SCA standards.

Experience using Shopify, Hubspot, Brightpearl, or other comparable software is highly desirable. We need someone to speak to our customers about our entire product line. The ideal candidate will be genuinely kind-natured, have excellent multitasking skills, strong communication skills, and the ability to work independently and with a team. We need someone with a strong customer service background and an unwavering appetite for exceeding customer expectations. Are you that person?

Available benefits include medical, dental, and vision coverage, AD&D coverage, paid Holidays, 401K plan and match, a generous PTO and employee discount package, and a paid day off for your Birthday. It’s a pretty groovy deal! Salary starting at $45,000 DOE. This position is FT, Monday-Friday hours 7:30- 4:00 PT.

We are looking for a head barista to join our growing team. You will be responsible for maintaining and developing our high standards in coffee and customer experience across both our stores in Greenwich and Blackheath. The ideal candidate should be passionate and ambitious with extensive knowledge in specialty coffee.

Responsibilities include:

Leading from the front, ensuring high standards across our shops
Training team members will be at the core of the position
Working closely with the head of coffee on new coffee launches and fulfillment with an opportunity to support with roasting
Working at the counter and on the shop floor – assisting the manager in daily running of the store
Front of house duties, inc. housekeeping and cleanliness
We will also expect you to have a strong grasp of the kit and be able to help maintain
Who we are looking for:

Coffee professional with extensive specialty coffee knowledge and experience, both practical and theory based
Passion for and experience in delivering excellent customer service
Someone who would like to carve out a career within the industry
The diary to accommodate flexible shifts
Training knowledge and experience leading a team on the shop floor
Take pride in your work and detail oriented
Approachable, collaborative and all-round good egg
Our working environment is collaborative and supportive and so looking for people who share our values and can fit in with our team.

If this sounds up your street please get in touch, we’d love to hear from you!

Barista

Up to £13.92 per hour, depending on experience

At Caravan, we share a love of craft coffee, great food and friendly vibes. Over the past 10 years, we have built our award-winning restaurants and roastery and are now looking for a Barista to join our journey. It’s an exciting time to join us as we’re looking forward to expanding in the coming years, with new openings on the horizon.

We believe in pushing boundaries and challenging perceptions, championing people, community, diversity, inclusion and sustainability.

To say thanks for choosing us, we also offer our Barista and all teams:

Free meals & drinks when working
Dining discount when visiting with family & friends.
Coffee discount
Bike to work scheme
Mental health and well-being support
Financial health education and support
Leadership training and development
Birthday & Anniversary Treat – on your birthday and on your work anniversary, you’ll receive a Caravan voucher to spend in any of our restaurants
Development and career progression, 80% of all our management roles are filled internally.

What you’ll be doing as a Caravan Barista:

You’ll be delivering our ‘Caravan of Love’ style of customer experience by working with the rest of the team
You’ll be serving up our ‘well-travelled’ food and drink, which is inspired by flavours from our founders’ native New Zealand, as well as their global travels.
You will be open to learning in order to develop your knowledge and skills
You’ll take ownership of your role and thrive in a busy section.

Caravan Values

We live by 4 core values. We expect our Barista and all our teams to live, promote and role model these values at all times;

Caravan of Love
No boundaries
Well-travelled
All welcome

Sustainability

We expect our teams to support environmental stewardship targets and efficiency goals by following departmental environmental policies and monitoring own usage of vital resources such as energy, disposable goods, and food waste, to name a few.

Diversity & Inclusion

All our teams must respect individual differences with regards to identity, national and cultural background, and level of experience in all interactions while at work, including with members of the public.

If the smell of fresh coffee beans roasting awakens your senses and you always work with a smile, then please read on!

We are looking for baristas who have a passion to join the GAIL’s family and for great coffee. You should be motivated by teamwork and willing to help others. With no day being the same, you must be adaptable and positive to deliver our specialty coffee whilst maintaining high standards.

As appreciation for being a reliable barista who is always on time and hardworking, we will treat you to amazing benefits including:

Free food and drink when working
50% off food and drink when not working
Pension Scheme
Discounts and Savings from high-street retailers and restaurants
24 hour GP service
Cycle to work scheme
Twice yearly pay review
Development programmes for you to RISE with GAIL’s
Apprenticeships available alongside this role including ‘Hospitality Barista Level 2’

We have a great opportunity for someone to join our wholesale team in account management. Climpson & Sons has a wonderful group of customers and we are looking for someone to be the key point of contact and work with our customers to meet their needs and go on a coffee journey with them. This is a role for someone who is keen to jump in and get to know our customers through phone to phone and face to face interactions. You will be dynamic, thrive on a challenge, be adaptable and love to offer all round customer service through the good and the less good.

Key Task:

The role of the Account Executive is to be the first point of contact to our customer base. You hold the information about each individual customer and their needs.

The role of the Account Executive is to provide systematic and in depth care for Climpson & Sons wholesale customers in the greater London area, that upholds the standards of excellent customer relationships and builds on these relationships to strengthen the ties between supplier and customer.

The AE should provide a regular and well maintained calendar of contact with all allocated customers that includes but is not limited to; visits, events, training (on site and in the academy), onboarding support and technical support.

The AE will manage their portfolio of customers to provide an equal level of support to all customers and to ensure those customers thrive and ‘get the most’ out of their relationship with C&S.

The AE should act as a first port of call for their portfolio of wholesale customers and be able to answer or help triage support requests. Beyond this, the AE is expected to think creatively and proactively on ways to foster and grow new relationships and existing ones, to best support the customer and engage with them.

The goal is to work with our customers to get the best out of the relationship, promote quality coffee, sustainable business and partnership.

Key Day to Day Responsibilities:

First line of support for newly onboarded customers: week 1 check in, 3 month check in, on site training.
Keeping regular, casual contact with a set roster of customers using a systematic approach that means each customer is visiting at a minimum once per quarter.
Training; following up with on-site check-ins to check they are utilising newly learnt skills.
Liaise with the training team to keep up to date records and keep an eye on ‘problem’ customers.
Maintaining proper records of customers e.g what products they use, contact info etc. on Insightly.
Identify new business opportunities among existing customers. Focus on upselling with the current customer base e.g ancillaries, new coffees, guest filter spots.
Know the Climpsons product range inside and out
Key point of contact and communication for maintenance contract and supply contract reviews.
Assisting with the full technical calendar for roster of customers – services, filter changes, PVIs.
Build the wholesale database including increasing sign ups to wholesale newsletter and adding key contacts and relevant notes to Insightly.
Basic maintenance (water filters and small fixes such as seals) and support/call outs for all customers.
Being available to lead training in times of need, being comfortable leading core training at the academy and on site.
Liaising with training, sales and logistics regularly to discuss account quality, changes to orders, new accounts etc.
Attending installs – Hosting at least 1 Cupping Club per quarter
Skills & Qualifications

A passion for working with people
A minimum of two years working in a high-end speciality coffee environment
A minimum of two years in a management capacity
Enjoys travelling and meeting new people
Exceptional coffee preparation skills and coffee knowledge
You will be able to adapt to different environments and customers, and not be afraid to pick up the phone, problem solve and negotiate challenging situations.
An understanding of the ins and outs of running a cafe would be preferable.
Excellent communication and organisation skills
Fluent in written and spoken English
Experience with equipment and troubleshooting.
Experience in public speaking or training people.
You will be required to travel outside of London occasionally
Benefits:

All you can drink specialty coffee
Reduced rates on food & beverage at Climpsons Cafe and Brat.
Weekly yoga at a reduced rate
Opportunities to learn and develop your coffee and management skills
Staff BBQs and events
Bcorp certified business

Coffee Field Service Engineer

Job title: Coffee Field Service Engineer

Location: Leicester

Salary: Up to c£33,000 pa. Up to £29,000 per annum + c£4,000 for working 1 in 4 weekends + vehicle + pension + other benefits.

Hours: 7am-5pm (leave at 7, home at 5),

This is an exciting opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer to cover Leicester and the surrounding area. Salary up to c£33,000 per annum + including working 1 in 4 weekends + vehicle + pension + other benefits.

Requirement
A highly motivated, well presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail.

Mechanical experience and knowledge required along with a full and fairly clean UK driving license.

Position Description

Promote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.

Responsibilities:

Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

Knowledge, Skills & Experience:

A confident individual with a passion for customer service
Excellent understanding of coffee quality and associated equipment
Demonstrates strong problem solving skills with an electrical mechanical background
Computer literate with a clean driving licence
Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)
Salary: Up to £33,000 (OTE). Up to £29,000 per annum + overtime for weekend work + Company Vehicle + 25 days holiday + Pension + other Company benefits.

The Production Assistant role is based at our roastery in Leyton and involves the packing and dispatching of coffee orders for wholesale and retail customers. Attention to detail and the ability to work as a friendly team member are a must.

This is an entry level role. The main duties are in assisting our production team to label, pack, stack and send our coffee.

Production roles are hands-on and the roastery can be an active and noisy environment. Assistance and safety training will be provided but it is important to note that these roles do involve periods of time standing, lifting and working independently on many tasks.

Job Description
• The key focus for all production staff is to ensure that all wholesale and retail orders are accurately fulfilled each day.
• This involves packing all of the roasted coffee from the previous day and ensuring that all wholesale orders are boxed and dispatched.
• This role will assist the team with all webshop orders and deliveries, liaising with the Logistics Desk as required.
• Assisting the production team unloading and organising incoming deliveries
• Production equipment maintenance, cleaning & stocktake
• Assisting the dispatch lead with managing the orders in and out.
• An important part of upholding quality standards will also involve assisting and partaking in in-house training.

Details:

The direct line of reporting is to the Production Manager

This is a full-time position with the production day starting at 8am and finishing “when the job is done”, usually around 4-5pm. This role is generally across monday to Saturday.

Benefits
• All you can drink specialty coffee
• Reduced rates on food & beverage at Climpson’s Cafe and Brat.
• Weekly yoga at a reduced rate
• Opportunities to learn and develop your coffee and management skills
• Staff BBQs and events
• Flexible working opportunities
• London Living Wage Employer and Pending Bcorp

Climpson & Sons is committed to equal treatment for all. We want to create a culture and environment where every individual is treated equitably and with respect and our aim is to ensure fair and equal treatment for all.

Job Types: Part-time, Full-time
Part-time hours: 35-40 per week

Salary: From £11.90 per hour

Benefits:
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Health & wellbeing programme

Schedule:
• Flexitime
• Monday to Friday
• Weekend availability
• Weekends only

Ability to commute/relocate:
• London: reliably commute or plan to relocate before starting work (preferred)

Shift availability:
• Day shift (preferred)
• Night shift (preferred)