If the smell of fresh coffee beans roasting awakens your senses and you always work with a smile, then please read on!

We are looking for baristas who have a passion to join the GAIL’s family and for great coffee. You should be motivated by teamwork and willing to help others. With no day being the same, you must be adaptable and positive to deliver our specialty coffee whilst maintaining high standards.

As appreciation for being a reliable barista who is always on time and hardworking, we will treat you to amazing benefits including:

Free food and drink when working
50% off food and drink when not working
Pension Scheme
Discounts and Savings from high-street retailers and restaurants
24 hour GP service
Cycle to work scheme
Twice yearly pay review
Development programmes for you to RISE with GAIL’s
Apprenticeships available alongside this role including ‘Hospitality Barista Level 2’

We have a great opportunity for someone to join our wholesale team in account management. Climpson & Sons has a wonderful group of customers and we are looking for someone to be the key point of contact and work with our customers to meet their needs and go on a coffee journey with them. This is a role for someone who is keen to jump in and get to know our customers through phone to phone and face to face interactions. You will be dynamic, thrive on a challenge, be adaptable and love to offer all round customer service through the good and the less good.

Key Task:

The role of the Account Executive is to be the first point of contact to our customer base. You hold the information about each individual customer and their needs.

The role of the Account Executive is to provide systematic and in depth care for Climpson & Sons wholesale customers in the greater London area, that upholds the standards of excellent customer relationships and builds on these relationships to strengthen the ties between supplier and customer.

The AE should provide a regular and well maintained calendar of contact with all allocated customers that includes but is not limited to; visits, events, training (on site and in the academy), onboarding support and technical support.

The AE will manage their portfolio of customers to provide an equal level of support to all customers and to ensure those customers thrive and ‘get the most’ out of their relationship with C&S.

The AE should act as a first port of call for their portfolio of wholesale customers and be able to answer or help triage support requests. Beyond this, the AE is expected to think creatively and proactively on ways to foster and grow new relationships and existing ones, to best support the customer and engage with them.

The goal is to work with our customers to get the best out of the relationship, promote quality coffee, sustainable business and partnership.

Key Day to Day Responsibilities:

First line of support for newly onboarded customers: week 1 check in, 3 month check in, on site training.
Keeping regular, casual contact with a set roster of customers using a systematic approach that means each customer is visiting at a minimum once per quarter.
Training; following up with on-site check-ins to check they are utilising newly learnt skills.
Liaise with the training team to keep up to date records and keep an eye on ‘problem’ customers.
Maintaining proper records of customers e.g what products they use, contact info etc. on Insightly.
Identify new business opportunities among existing customers. Focus on upselling with the current customer base e.g ancillaries, new coffees, guest filter spots.
Know the Climpsons product range inside and out
Key point of contact and communication for maintenance contract and supply contract reviews.
Assisting with the full technical calendar for roster of customers – services, filter changes, PVIs.
Build the wholesale database including increasing sign ups to wholesale newsletter and adding key contacts and relevant notes to Insightly.
Basic maintenance (water filters and small fixes such as seals) and support/call outs for all customers.
Being available to lead training in times of need, being comfortable leading core training at the academy and on site.
Liaising with training, sales and logistics regularly to discuss account quality, changes to orders, new accounts etc.
Attending installs – Hosting at least 1 Cupping Club per quarter
Skills & Qualifications

A passion for working with people
A minimum of two years working in a high-end speciality coffee environment
A minimum of two years in a management capacity
Enjoys travelling and meeting new people
Exceptional coffee preparation skills and coffee knowledge
You will be able to adapt to different environments and customers, and not be afraid to pick up the phone, problem solve and negotiate challenging situations.
An understanding of the ins and outs of running a cafe would be preferable.
Excellent communication and organisation skills
Fluent in written and spoken English
Experience with equipment and troubleshooting.
Experience in public speaking or training people.
You will be required to travel outside of London occasionally
Benefits:

All you can drink specialty coffee
Reduced rates on food & beverage at Climpsons Cafe and Brat.
Weekly yoga at a reduced rate
Opportunities to learn and develop your coffee and management skills
Staff BBQs and events
Bcorp certified business

Coffee Field Service Engineer

Job title: Coffee Field Service Engineer

Location: Leicester

Salary: Up to c£33,000 pa. Up to £29,000 per annum + c£4,000 for working 1 in 4 weekends + vehicle + pension + other benefits.

Hours: 7am-5pm (leave at 7, home at 5),

This is an exciting opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer to cover Leicester and the surrounding area. Salary up to c£33,000 per annum + including working 1 in 4 weekends + vehicle + pension + other benefits.

Requirement
A highly motivated, well presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail.

Mechanical experience and knowledge required along with a full and fairly clean UK driving license.

Position Description

Promote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.

Responsibilities:

Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

Knowledge, Skills & Experience:

A confident individual with a passion for customer service
Excellent understanding of coffee quality and associated equipment
Demonstrates strong problem solving skills with an electrical mechanical background
Computer literate with a clean driving licence
Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)
Salary: Up to £33,000 (OTE). Up to £29,000 per annum + overtime for weekend work + Company Vehicle + 25 days holiday + Pension + other Company benefits.

The Production Assistant role is based at our roastery in Leyton and involves the packing and dispatching of coffee orders for wholesale and retail customers. Attention to detail and the ability to work as a friendly team member are a must.

This is an entry level role. The main duties are in assisting our production team to label, pack, stack and send our coffee.

Production roles are hands-on and the roastery can be an active and noisy environment. Assistance and safety training will be provided but it is important to note that these roles do involve periods of time standing, lifting and working independently on many tasks.

Job Description
• The key focus for all production staff is to ensure that all wholesale and retail orders are accurately fulfilled each day.
• This involves packing all of the roasted coffee from the previous day and ensuring that all wholesale orders are boxed and dispatched.
• This role will assist the team with all webshop orders and deliveries, liaising with the Logistics Desk as required.
• Assisting the production team unloading and organising incoming deliveries
• Production equipment maintenance, cleaning & stocktake
• Assisting the dispatch lead with managing the orders in and out.
• An important part of upholding quality standards will also involve assisting and partaking in in-house training.

Details:

The direct line of reporting is to the Production Manager

This is a full-time position with the production day starting at 8am and finishing “when the job is done”, usually around 4-5pm. This role is generally across monday to Saturday.

Benefits
• All you can drink specialty coffee
• Reduced rates on food & beverage at Climpson’s Cafe and Brat.
• Weekly yoga at a reduced rate
• Opportunities to learn and develop your coffee and management skills
• Staff BBQs and events
• Flexible working opportunities
• London Living Wage Employer and Pending Bcorp

Climpson & Sons is committed to equal treatment for all. We want to create a culture and environment where every individual is treated equitably and with respect and our aim is to ensure fair and equal treatment for all.

Job Types: Part-time, Full-time
Part-time hours: 35-40 per week

Salary: From £11.90 per hour

Benefits:
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Health & wellbeing programme

Schedule:
• Flexitime
• Monday to Friday
• Weekend availability
• Weekends only

Ability to commute/relocate:
• London: reliably commute or plan to relocate before starting work (preferred)

Shift availability:
• Day shift (preferred)
• Night shift (preferred)

Job Title:
Specialty Coffee Roastery Business Development & Wholesale Account Manager

Company Headquarters:
Dear Green Coffee Roasters, Unit 2, 13-27 East Campbell St, Glasgow G1 5DT

Job Type:
Full-time – 40 hours per week. Hybrid working, WFH, HQ & Site visits

Salary:
£30,000 pa + bonus scheme
(See benefits below)

Company Overview:
Dear Green Coffee is a leading specialty coffee roastery in Glasgow dedicated to sourcing, roasting, and delivering the finest quality coffee beans to our fabulous wholesale partners and via our e-commerce platform, direct to consumer.

With a passion for exceptional coffee, we take pride in our commitment to sustainability, ethical sourcing, and fostering strong relationships with our wholesale partners.

At Dear Green Coffee Roasters, we are proud to be a certified B Corporation, operating with a clear purpose: to create a positive impact on the world while running a successful business. Our core values centre around sustainability, ethical business practices, and supporting our local and international community. Our supply chain and operations reflect our dedication to reducing our environmental footprint and promoting fair and equitable business relationships. Every decision we make, from product sourcing to employee wellbeing, is guided by our ethical principles.

Join us in making a meaningful difference while enjoying a fulfilling career with a purpose-driven company! We are seeking a dedicated and experienced Wholesale Account Manager to join our team, with a primary focus on customer retention and acquisition whilst holding our core values front and centre.

Job Description:
As Dear Green’s Wholesale Account Manager you’ll play a pivotal role in not just maintaining accounts, but building lasting relationships, and expanding our customer base in the wholesale sector. With an in-depth understanding of the specialty coffee scene, a strong sales background, your role will be to grow our wholesale accounts across the UK and to be an integral addition to our team in growing Dear Green.

Forget the desk-routine, this role is all about getting out there for crucial client visits, being the friendly face of Dear Green at trade shows and coffee festivals.

Key Responsibilities:

**Customer Acquisition:** Identify and target potential wholesale customers in the hospitality industry, including cafes, restaurants, hotels, and other foodservice establishments. Develop and execute a strategic plan for acquiring new accounts.
**Customer Retention:** Cultivate and maintain strong relationships with existing wholesale partners to ensure long-term business sustainability. Address their needs and provide exceptional service and support, ensuring their loyalty and an excellent working partnership.
**Product Knowledge:** Demonstrate an in-depth knowledge of our coffee products, including flavor profiles, origins, and brewing methods and technical advice, to effectively educate and advise customers.
**Sales and Revenue Growth:** Meet and exceed sales targets through effective account management, product presentation, and negotiation. Identify opportunities for upselling and cross-selling coffee products.
**Market Research:** Stay informed about industry trends, market developments, and competitors’ activities. Utilise market insights to shape strategies for customer acquisition and retention.
**Collaboration:** Collaborate closely with the marketing and production teams to ensure that customer feedback and market demands are integrated into our product offerings, our service level and our promotional activities.
**Reporting:** Maintain accurate records of sales activities, customer interactions, and market data. Provide regular reports to management on sales performance and customer feedback.

Benefits:
As well as your salary;

Coffee. As much as you can drink!
Annual Leave. 29 days initially plus your birthday off too!
Reward and Recognition. A team profit share bonus scheme based on company performance and your personal contribution, with regular recognition along the way.
Wellbeing Allowance. We’ll support you in looking after your health and wellbeing so you can do your best work. We contribute to the cost of any fitness or personal development sessions.
Personal Investment. We’ll invest in your personal development and give you regular feedback. Plus we encourage and support (financially) further professional qualifications.
Techscheme. To upgrade your own devices.
Cyclescheme. To make your daily commute even better.
Volunteer days. Opportunities to support our local community through paid volunteering days.
Pension. Contribution to a Living Pension scheme that invests in ethical causes for your future.
Origin Trips. Opportunities to represent Dear Green through an educational coffee adventure.
Grow with us. Opportunities to develop your career in line with the growth of the company.
Open culture. A place where you can bring new ideas, try doing things differently and have a real impact.

What you’ll bring:
– Minimum of 2 years of sales experience, with a proven track record of meeting or exceeding sales targets.
– Deep knowledge of the specialty coffee industry, including coffee sourcing, roasting, brewing methods and technical skills.
– Exceptional communication, negotiation, and interpersonal skills.
– Ability to work independently and as part of a team.
– Strong organisational and time management skills.
– Proficiency in CRM software and Google Workspace.
– Willingness to travel for customer visits and trade shows when necessary.
– A passion for coffee and a dedication to promoting our brand’s values of quality, sustainability and ethical sourcing.

Equal Opportunity Employer
Dear Green Coffee Roasters is an equal opportunity employer, and we encourage candidates of all backgrounds and experiences to apply to work with our diverse team. We thank all applicants for their interest.

How to Apply:

Blind Recruitment Process
To avoid biased screening we use a blind recruitment process. The initial selection process is based on your answers to three questions, scored against criteria for the role.

Please answer questions with specific information that clearly communicates your work experience. Ensure your answers can demonstrate your ability through genuine examples. We look forward to learning more about you!

We won’t be accepting CVs just yet. If you are shortlisted from the initial screening, you will be invited to the second stage of the recruitment process. This will be a video call with our team where we will invite you to share you CV and references.

Good luck! We can’t wait to hear from you!

Batch Baby is an independent specialty coffee shop that opened in November 2021. Runner up for Best New Cafe in the global Sprudgie Awards the year we opened, listed on London Eater’s 15 Essential Coffee Shops in London, and winner of Brita’s 2023 Grounds of Innovation Award, we’re looking to hire a Head Barista for Jan 2024.

For the role of Head Barista, speciality coffee experience is necessary. This position has some flexibility of hours, and we will build the role around the strengths, interests and availability of the right candidate depending on experience and ability. We are looking for someone who wants to learn or take the next step within speciality coffee, is motivated, hard-working and social. Most important is that they work well within a team, are eager to teach and learn from colleagues, and value and contribute to the warm atmosphere of the cafe.

The right candidate will be –

Passionate about coffee and the speciality coffee industry
Has good experience in similar establishments
Is looking to add their own personality, creativity and character to the coffee menu, with signature drinks, recipes, etc
Views coffee as a career, looking to grow and learn, possibly looking for support for competitions or certification
Batch Baby works with a vast selection of roasters from around the world, serving coffee from 7 – 10 different roasters each month, every month. Coffees are served either as espresso, batch brew, cold brew or hand brew and we have 5 – 9 different coffees available to drink in-store at any given time. This role would involve tasting and dialling in coffees across all brew methods and working with the team to ensure quality across the board. We also have a growing food menu that changes weekly, and regularly host various food/drink/industry events in our space, where all team members get involved where possible.

As owners, we have over 20 years experience in the service industry between us – working on the floor, in all positions, from the ground up. Because of this, our priority is providing a positive and supportive work environment, where everyone is included, feels comfortable and contributes. This is a priority for all team members, and particularly important to understand for anyone taking up leadership roles.

All positions include:

Paid trainings
Free lunch
Free coffee
Paid breaks
We looking forward to hearing from you,

Saskia & Tom

At Cropster, we are building market-leading Software as a Service (SaaS) solutions to empower businesses throughout the coffee supply chain. Thousands of customers all over the world from farm to cup use our software products to make better coffee.

About the role

In your role as a Product Marketing Specialist for Cafe at Cropster you will be in charge of positioning one of our newest products, Cropster Cafe, on the market by communicating its value to (potential) customers. As the interface between our Product Management team and the Commercial team (Marketing, Sales, Customer Success, and Partners) your focus is to translate technical product features into sellable benefits across our internal and external channels and assets. This requires a detailed understanding of the market, target customer segmentation, value for customers, distinguishing features and/or capabilities, and competitive alternatives.
In this role, you will report to the Marketing Team Lead and work with other teams to drive growth and customer success.

What you’ll do

Go-to-market: Collaborate with product management to develop product positioning and messaging that resonate with our target buyer personas and identify opportunities to increase their product awareness.
Understand our market, segment, and personas: Identify target markets and their main differentiators. Research and analyze data, market trends, and segments to measure Product-Market fit.
Develop buyer and user personas to market specific value propositions to the specific personas.
Increase adoption and cross-selling: Work together with product and sales teams to position products, and enable users to discover and understand the benefits of new features and products that continuously add value to our product.
Sales enablement: Partner with product, sales, and marketing teams to communicate the value proposition of the product to the sales team, especially for the launch of new products and releases.
Develop sales tools and training: Build on product messaging (e.g. release notes, marketing narrative, product training, sales presentations, demo accounts, and onboarding processes) that can be used by marketing and sales to set new products apart from others in the market and give them a unique selling point
Create product assets: Own and create data sheets, infographics, solution briefs, white papers, user guides, web tutorials, website product pages, and more, to articulate the benefits of the product to our target personas. Support and propose product content creation based on the value proposition for videos, articles, ads, blog posts, and campaigns.

We are looking for someone with

Experience in market/competitive analysis and segmentation, ideally within the B2B SaaS industry.
Attention to detail.
Excellent communication skills and experience in facilitating training.
The ability to work cross-functionally.
Strong writing and solid public speaking skills.
An analytical mind and strong quantitative skills.
Creativity and a problem-solving mindset.

That said, we’d be particularly delighted to hire someone with

Knowledge of Cropster’s products and workflows (You have worked with Cropster).
Knowledge of coffee business, coffee roastery operations, coffee farming, processing, export, or import.

What you can expect
The salary range for this position is € 42K to € 51K gross/year and we look at factors like your experience and individual qualifications to determine our offer, which includes benefits like an educational and wellness budget, remote work possibilities, and working from home, flexible working hours, paid time for volunteer work, an endless stream of really great coffee, and much more. We also make our best possible offer upfront—no games.

We thrive on high commitment and a strong culture of collaboration to achieve our revolutionary mission of a sustainable coffee supply chain. As a Certified B Corporation™, Cropster is committed to working towards being an even better company that benefits all people, communities, and the planet. If you want to have a significant impact and work with people who care, Cropster is the right place for you.

We look forward to receiving your application! If you have any questions, don’t hesitate to contact our team at [email protected]!